Frequently Asked Question
I haven't received an invoice for my order. What should I do?
“You will receive a copy of your invoice with your order. You can also visit My Orders in the My Account section to find a copy of your invoice.”
How do I find invoices for past orders?
Visit My Orders in the My Account section and then scroll to choose the order for which you’d like the invoice. Click on the ‘Request Invoice’ option. Your invoice will be emailed to you.
How do I know if my Gadgets Guru product is genuine?
We have tie-ups with brands and authorized re-sellers to ensure that the products that are shipped to you are authentic.
What is GST?.
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid for by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Will I get a full refund? Or do you deduct taxes?
We offer a full refund. If you return a product, the applicable GST will also be refunded. However, Shipping charges, if applicable, will be deducted from your total refund when you return a product.
I am not happy with the resolution provided by Gadgets Guru Care. What can I do?
We always strive to resolve issues for the best possible outcome, however, if you’re not happy, please write to us at [email protected]
How do I create an account?
Please go to the front page of our website, www.gadgetsgurustore.com, and click the “log in” link in the upper right-hand corner, then the “No account? Register one!” link. From there, you will be taken to a “Create a new account” page where you will enter your name and email address and choose a password. We definitely recommend receiving the newsletter – we work hard to make it neat and cool and useful for you – but won’t hold it against you if you don’t want it. Click “Register”, and you’re all set! The Welcome page will give you a brief of some tools you have access too, with a lot more available (addresses, orders, invoices, etc.) via the “Your Account” menu in the upper right. If you would like to create your account right now please follow this link: Create an Account!
What if I don’t want to create an account?
We offer a Guest Checkout option for those folks who don’t want to create an account. Just add things to your cart normally and click Secure Checkout from the cart page. You’ll see a ‘Continue as a Guest’ button in the lower left.
How do I place an order?
If you have an account, make sure you are logged in first. Then start looking for items you wish to purchase, using either the search box in the upper left or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click “add to cart” to add them to your online shopping cart. If the product is backordered, click the “Backorder” button to reserve one. (Not all products are allowed for backorder.) If you would like more than one unit, be sure the change the quantity before adding to your cart.
Once you have all the items you want to purchase in your cart, click the “Checkout” button. Select the address you wish to ship to, along with with the shipping method you want to use. In the second column on this page, select the Payment Method you would like to use. You can enter a PO number if you have one, a Promotional Code if you have one, and can opt to use Store Credit or Gift Certificates here. Please note that the billing address you select here must match what is on file with your bank if you are using a credit card.
Once you have all the shipping and payment information entered, verify that you have read the “Terms of Service” (we know few people actually do, but there’s actually some important info there). This will bring you to the final, end-of-the-road-check page – you aren’t done yet! This page says: “Your order has not been placed yet,” so please review the information to make sure it is correct before scrolling to the bottom right of the page and clicking the Place Order button. Once you’ve hit the Place Order button, your order is locked in our system and its possible we may not be able to change it. You will receive a 7 digit order number. If you do not see the 7 digit order number, you have not placed your order! Please check to see if there was an error processing the order, and fix it.
How do I modify or cancel an existing order?
If it hasn’t shipped yet, you can pause it!
How do I change the quantities of items in my cart?
If you have added an item to your shopping cart, and then realize you want, say 10 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box, and click “update.”
I can’t add a specific item to my cart. Why?
This is most likely because the part you’re looking at is out of stock. If you see:
1) A button that says “Backorder” instead of “Add to Cart”, that means that we are out of stock. You may reserve some now and we’ll send it to you when we get it. Click the “Backorder” button for more info.
2) The “Add to Cart” button grayed and not working, it means the the item is not available for backorder. This is usually because our supply is limited and/or erratic. Contact Customer Service for more info on a specific item.
How do I place an order with different shipping and billing addresses?
If you have both addresses in your account address book, it is a simple matter of choosing the correct address from the drop down menu during checkout. If you don’t have one of the addresses added, you can add it to your Address Book before placing entering checkout or click the Change Shipping Address or Change Billing Address in checkout. Please confirm that you have the right addresses selected before confirming your order.
My order went through just fine, but why wasn’t I charged. Why?
The most likely reason you were not charged immediately for this order is because you ordered something that was out of stock. We do not charge for backorders until they are in stock and ready to ship. If this is NOT the case with your order, please check your payment method: only Amazon, debit, credit card and net banking are immediate payment methods. All others will show a balance due. If the answer is d) none of the above, please call us with your order number to find out what happened.
How do I get a quote for items and/or shipping costs?
If you require a quote before your purchase can be completed please contact our Customer Service Team! The best way to do this is to email [email protected] requesting a quote. Please be sure to include the gadgetsgurustore.com part number as well as the quantity you need. You can also choose “Offline Payment” if you want to place your order without paying for it, or if you need an invoice to wrestle payment from your company or school. You can print an invoice directly from your account under Order History once you have your order in the system. Please be sure to contact us to make payment and release (or cancel) your order if you choose Offline Payment.
What payment methods do you accept?
We accept credit cards (Visa, MasterCard, American Express and Discover), PayPal, check, money order, or wire transfer and we do not accept COD orders.
Why was my credit card declined?
The most common reason we see for credit card decline is a mismatch with the billing address you gave us and the one on file with your bank. Please be sure that you have entered the address you receive statements in the billing address field. If this address is wrong, our system will decline the transaction and your order won’t go through, however, your bank may hold the funds for up to several days while they confirm that our system did indeed decline this transaction. Avoid this hassle altogether by checking your billing address before completing your order!
Credit cards are also declined because of incorrectly entered CVV codes (that’s the 3 digits on the back of the card or the 4 small ones on the front in the case of American Express), or because of a problem, your bank may have with the transaction. This can include lack of funds or just plain old lack of trust – sometimes your bank may decline the transaction because they don’t know who we are.
If your card is declined, please check all the information first before giving us a call. If the error is on your bank’s side, you will need to contact them to get it straightened out because your bank is not going to share any information about your account with us, no sir! That would be silly.
Why is my order in “Exception” status?
This indicates your order needs human interaction before it can be released for shipment. Orders in this status usually get cleared quickly. We will contact you if we need additional information.
How can I get an invoice for my order?
If you need to get an invoice for one of your orders it can be done by accessing your order history. First you will need to log into your Gadgets Guru account. Once you have logged into your account click “My Account” in the upper right corner of the page. Then, on the drop down menu, click “Order History”. Here is where you will see a list of your previous orders and links to download the corresponding invoice. Simply find the order in question and click the “Invoice” link on the right hand side of the page. This will pull up an invoice that you can download and print. Please Note: In order to view your order history you must have a registered account. If you checked out as a guest you’ll need to reach out to us directly for a copy of your invoice.
If you need a commercial invoice or a pro-forma invoice, please give us a call and we are more than happy to email one to you.
How can I get my order shipped out today?
Our same-day shipping guarantee states than orders meeting certain requirements will be shipped out that day.
If your order does not meet the requirements, we can not guarantee that your order will ship that same day. However, all hope is not lost! Please call us as soon as you can with your order number to request your order be expedited, and we will do all we can to make sure it gets processed quickly.